Business Continuity

Experience

Ensured business continuity plans were compliant with FFIEC guidance as well as sound risk management practice for non-financial service companies.

Sponsored strategic initiatives to improve company risk profile and support corporate strategy
Implemented enterprise business continuity, crisis management, and IT disaster recovery programs, to protect critical business functions and technologies,
- Reduced business interruptions, customer impact, and ensured employee safety
Oversaw training, testing, and execution of business continuity plans
Reviewed client and vendor contracts to ensure service level agreements fit company requirements
Implemented incident and problem management processes, root cause analysis, and key performance metrics for operations quality that reduced business interruptions and customer service outages